FAQ

Stargate Command & All-Access Membership FAQ

We will update this page in the future as we receive additional questions.

General Questions

What is Stargate Origins?

Stargate Origins is a brand new STARGATE series. Stargate Origins tells the story of Catherine Langford, a scientist who witnessed the Stargate’s discovery when she was just a child. The show will feature ten 10-minute episodes and be available to stream on Stargate Command starting February 15, 2018. New episodes will be released each week following the 15th exclusively for All Access members. For the latest updates on Stargate Origins, click here.

 

What is Stargate Command?

Stargate Command is the official destination for all things STARGATE, including a variety of STARGATE content from the franchise’s nearly 25-year history. Visitors can read news, engage with content, get behind-the-scenes updates on the Stargate Origins production, and more. Furthermore, Stargate Origins episodes will debut on Stargate Command, and Episodes 4 – 10 will be available exclusively on the platform at least 30 days before anywhere else. You can find Stargate Command at stargatecommand.co.

 

What is the Stargate Command All-Access Pass?

All-Access is the membership tier of Stargate Command, offering fans ultimate access to Stargate Command. By purchasing the All-Access Pass, you will have exclusive content at your fingertips, which you may access and use on up to 3 devices over the entire access period.

All-Access starts on September 20, 2017 and ends on May 15, 2018.  After May 15, 2018, the All-Access content will no longer be available through your All-Access Pass, but you will still be a member of the Stargate Command community, which will continue.

 

How much does the All-Access Pass cost?

The cost for Stargate Command All-Access is a one-time fee of $20.00 at stargatecommand.co.  .  If you purchase through the Stargate Command mobile app, the one-time fee is $19.99. 

 

What do I get for purchasing the All-Access Pass?

  • Stream the ultimate STARGATE library including all episodes of SG-1, Atlantis, Universe, as well as all three movies; Stargate (1994), Stargate: The Ark of Truth (2008) and Stargate: Continuum (2008).
  • All-Access members can stream the full Stargate Origins show before anyone else.
  • Get behind-the-scenes access to Stargate Origins from the writers’ room, to the production, through the premiere.
  • Receive an authenticated members-only digital edition of Stargate Origins pilot script.
  • All-Access will be available September 20, 2017 to May 15, 2018 (ending at 11:59 pm Pacific time).

 

What is the difference between Stargate Command and Stargate Command All-Access?

Stargate Command is the new fan experience that launched on September 20, 2017 and is open to anyone who visits stargatecommand.co. Stargate Command All-Access is the paid membership tier of Stargate Command. By purchasing the All-Access Pass, fans will have access to exclusive content, including full episodes of the new STARGATE series, Stargate Origins, and fans will also have access to a library of STARGATE TV shows and movies, including SG-1, Atlantis, Universe, and all three movies, Stargate (1994), Stargate: The Ark of Truth (2008) and Stargate: Continuum (2008). All-Access Pass holders will be the first to view each episode of the new digital series Stargate Origins episodes.

 

Who can become an All-Access member of Stargate Command?

Fans in the United States, United Kingdom, Germany, Canada, Australia and New Zealand are able to purchase the All-Access Pass since the Stargate Command platform launched on September 20, 2017 via an in-app purchase through the Stargate Command mobile app, which is available on their local app store. Fans in the United States are also able to purchase an All-Access Pass on stargatecommand.co.

 

I’m in the United States. How do I get Stargate Command All-Access?

Click here to sign-up and purchase your All-Access Pass.

 

When does my All-Access Pass begin?

Stargate All-Access begins when you purchase your All Access pass, any time after the Stargate Command platform launch on September 20, 2017.

 

When does my All-Access Pass end?

Your All-Access Pass ends on May 15, 2018 at 11:59 pm Pacific time.

 

How many devices may I use in connection with my All-Access Pass?

You may stream content through your All-Access Pass on up to 3 devices over the entire access period.

 

Can I purchase an All-Access Pass for a friend or family member?

Contact customer service at support@stargatecommand.co for assistance.

 

Will I be charged sales tax?

No, the one-time fee for an All-Access Pass is inclusive of any applicable sales tax.

 

What are Commandcoins and how are they used?

Commandcoins are earned for performing various activities on the site, like taking a quiz, or liking a news article. The more you interact with Stargate Command, the more Commandcoins you collect. Collecting Commandcoins is how to increase your rank and go from Airman all the way up to Ascended!

 

I have a promotional code, how do I use it?

Through certain selected partners, we may share a promotional code for use on an All-Access pass. To use your code, visit stargatecommand.co/packages and begin the purchase process - you will see a field to enter your code on the right side of the screen.  Promotion codes are subject to the terms stated at the time of redemption. 

 

Payment Methods

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club payment cards.

 

When will I be charged?

You will be charged immediately on placing your order.

Can I get a refund?

Purchases of the All Access pass are final, and there are no refunds.  Please review our full payment terms here.

 

Can you email me a new receipt?

Yes, contact customer service to receive a new receipt via email.

 

Why was my payment declined?

Payments can be declined for a number of reasons. Please contact customer service for support.

 

Gate Cast

 

What is Gate Cast?

We are delighted to announce that iOS and Android app versions of the Stargate Command platform now support a new streaming feature called Gate Cast.

 

Featuring support for Google Chromecast and various LG, Sony, and Vizio TVs and smart devices, Gate Cast is a built-in feature that makes streaming Stargate Command videos to your TV easier than ever. With Gate Cast, you can now catch up on SG-1, Stargate Atlantis, or Stargate Universe, and watch the February 15th premiere of Stargate Origins on your supported big screen TV.

 

How do I stream STARGATE on Gate Cast?

Confirm your phone and the device you are trying to cast to are connected to the same network. Tap play on any content – you will be prompted with an option to view the programming on your phone as well as given the option to cast the programming to a larger screen available. Select the connected TV or device you want from the list and it will begin to play on the larger screen. Control playback with your phone via the STARGATE COMMAND app.

 

Note that at any time you can enjoy other sections of Stargate Command while the video plays on your streaming device, you can return to the remote screen by tapping the “cast” icon at the top of the screen. You can use your TV’s remote to control the video playback. You can even leave the Stargate Command app entirely and keep watching on your TV.

 

How do I stop casting to the TV?

You can stop casting to your TV or connected device by tapping stop on your phone.

 

How do I pause/resume the video using Gate Cast?

You are able to control the play and pause functionality through the STARGATE COMMAND app on your device.

 

What TVs support Gate Cast?

We support casting for over 250 million devices, including many smart TVs and connected Blu-Ray players from LG, Sony and Vizio.