Stargate Command & All-Access Membership FAQ
We will update this page in the future as we receive additional questions.
What is Stargate Origins?
Stargate Origins is a brand new STARGATE series. Launching this winter, Stargate Origins will tell the story of Catherine Langford, a female scientist who witnessed the Stargate’s discovery when she was just a child. The show will feature ten 10-minute episodes and be exclusively available to stream on Stargate Command.
What is Stargate Command?
Stargate Command is the official destination for all things STARGATE, including a variety of STARGATE content from the franchise’s nearly 25-year history. Visitors can read news, engage with content, get behind-the-scenes updates on the Stargate Origins production, and more. You can find Stargate Command at stargatecommand.co.
What is the Stargate Command All-Access Pass?
All-Access is the membership tier of Stargate Command, offering fans ultimate access to Stargate Command. By purchasing the All-Access Pass, you will have exclusive content at your fingertips, which you may access and use on up to 3 devices over the entire access period. All-Access starts on September 20, 2017 and ends on May 15, 2018. After May 15, 2018, the All-Access content will no longer be available through your All-Access Pass, but you will still be a member of the Stargate Command community, which will continue.
How much does the All-Access Pass cost?
The cost for Stargate Command All-Access is a one-time fee of $20.00.
What do I get for purchasing the All-Access Pass?
What do I get if I purchase an All-Access Pass of Stargate Command during the pre-sale?
For a limited time (during our pre-sale offering, August 31, 2017 to September 19, 2017) you can be amongst the few to receive our Stargate Command All-Access pre-sale exclusive item, an Official Stargate Origins T-shirt.
What is the difference between Stargate Command and Stargate Command All-Access?
Stargate Command is the new fan experience launching on September 20, 2017 and is open to anyone who visits stargatecommand.co. Stargate Command All-Access is the paid membership tier of Stargate Command. By purchasing the All-Access Pass, fans will have access to exclusive content, including the new STARGATE series, Stargate Origins, and fans will also have access to a library of STARGATE TV shows and movies, including SG-1, Atlantis, Universe, and all three movies, Stargate (1994), Stargate: The Ark of Truth (2008) and Stargate: Continuum (2008).
Who can become an All-Access member of Stargate Command?
While the pre-sale is for U.S. residents only, fans in the United States, United Kingdom, Germany, Canada, Australia and New Zealand will be able to purchase the All-Access Pass after the Stargate Command platform launches on September 20, 2017 via an in-app purchase through the Stargate Command mobile app, which will be available on their local app store. Fans in the United States will also be able to purchase an All-Access Pass on stargatecommand.co.
I’m in the United States. How do I get Stargate Command All-Access during the pre-sale?
Click here to sign-up and purchase your All-Access Pass.
When does my All-Access Pass begin?
Stargate All-Access begins when the Stargate Command platform launches on September 20, 2017.
When does my All-Access Pass end?
Your All-Access Pass ends on May 15, 2018 at 11:59 pm Pacific time.
What is the pre-sale exclusive?
An official Stargate Origins T-shirt will be available only to those who purchase the All-Access Pass during the pre-sale.
How many devices may I use in connection with my All-Access Pass?
You may stream content through your All-Access Pass on up to 3 devices over the entire access period.
What sizes are offered for T-shirts?
The T-shirt will be available in sizes S, M, L, XL, and XXL.
Will there be a different style for men and women?
The T-shirt is unisex. Only one design will be available.
Can I change the size of my order?
You can contact customer service to change your T-shirt size until September 23, 2017. At that time all orders will be final.
Can I purchase an All-Access Pass for a friend or family member?
Contact customer service at email@example.com for assistance.
Can I receive the exclusive merchandise without subscription to a membership?
No, these T-shirts are exclusive for All-Access Pass holders purchasing as part of our pre-sale and will not be sold separately.
When will my pre-sale exclusive T-shirt ship?
T-shirts will ship in October 2017.
Will I be charged sales tax?
No, the one-time fee for an All-Access Pass is inclusive of any applicable sales tax.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club payment cards.
When will I be charged?
You will be charged immediately on placing your order. Stargate Command launches on September 20, 2017. T-shirts will ship in October 2017.
Can I get a refund?
Refunds are offered until September 23, 2017 to customers who purchase the All-Access Pass during the pre-sale. No other refunds. Please contact customer service to see if you are eligible for a refund. If you ask for and receive a refund, you will no longer receive the exclusive T-shirt. Please review our full payment terms here.
Can you email me a new receipt?
Yes, contact customer service to receive a new receipt via email.
Why was my payment declined?
Payments can be declined for a number of reasons. Please contact customer service for support.
Where do you ship the pre-sale exclusive T-shirt?
We can ship to U.S. addresses only and we cannot ship to PO boxes.
Do you ship T-shirts internationally?
No. At this time we can only ship to U.S. addresses.
How will my T-shirt be shipped?
All T-shirts will be shipped via USPS.
When will my T-shirt arrive?
T-shirts will ship in October 2017.
Who do I contact if I need to make changes to my pre-sale order or have any other questions?
Please contact customer service at firstname.lastname@example.org.
Where can I track my shipment?
You will receive a shipping notification with tracking number via email when your T-shirt is shipped.
Can I have the T-shirt shipped to an address that isn’t my billing address?
Yes, just specify that during check-out.
Can I update my shipping address or T-shirt size before my T-shirt ships?
Customer service will be able to help you change your shipping address or T-shirt size any time before September 23, 2017.