FAQ

Stargate Command & All-Access Membership FAQ

We will update this page in the future as we receive additional questions.

General Questions

What is Stargate Origins?

Stargate Origins is a brand new STARGATE series. Launching this winter, Stargate Origins will tell the story of Catherine Langford, a female scientist who witnessed the Stargate’s discovery when she was just a child. The show will feature ten 10-minute episodes and be exclusively available to stream on Stargate Command.

 

What is Stargate Command?

Stargate Command is the official destination for all things STARGATE, including a variety of STARGATE content from the franchise’s nearly 25-year history. Visitors can read news, engage with content, get behind-the-scenes updates on the Stargate Origins production, and more.  You can find Stargate Command at stargatecommand.co

 

What is the Stargate Command All-Access Pass?

All-Access is the membership tier of Stargate Command, offering fans ultimate access to Stargate Command. By purchasing the All-Access Pass, you will have exclusive content at your fingertips, which you may access and use on up to 3 devices over the entire access period. All-Access starts on September 20, 2017 and ends on May 15, 2018.  After May 15, 2018, the All-Access content will no longer be available through your All-Access Pass, but you will still be a member of the Stargate Command community, which will continue.

 

How much does the All-Access Pass cost?

The cost for Stargate Command All-Access is a one-time fee of $20.00.

 

What do I get for purchasing the All-Access Pass? 

  • Pre-sale Only Exclusive: Official Stargate Origins T-shirt.
  • Stream the ultimate STARGATE library including all episodes of SG-1, Atlantis, Universe, as well as all three movies; Stargate (1994), Stargate: The Ark of Truth (2008) and Stargate: Continuum (2008).
  • All-Access members can stream Stargate Origins before anyone else.
  • Get behind-the-scenes access to Stargate Origins from the writers’ room, to the production, to the premiere.
  • Receive an authenticated members-only digital edition of Stargate Origins pilot script.
  • All-Access will be available September 20, 2017 to May 15, 2018 (ending at 11:59 pm Pacific time).

 

What do I get if I purchase an All-Access Pass of Stargate Command during the pre-sale?

For a limited time (during our pre-sale offering, August 31, 2017 to September 19, 2017) you can be amongst the few to receive our Stargate Command All-Access pre-sale exclusive item, an Official Stargate Origins T-shirt.

 

What is the difference between Stargate Command and Stargate Command All-Access?

Stargate Command is the new fan experience launching on September 20, 2017 and is open to anyone who visits stargatecommand.co. Stargate Command All-Access is the paid membership tier of Stargate Command. By purchasing the All-Access Pass, fans will have access to exclusive content, including the new STARGATE series, Stargate Origins, and fans will also have access to a library of STARGATE TV shows and movies, including SG-1, Atlantis, Universe, and all three movies, Stargate (1994), Stargate: The Ark of Truth (2008) and Stargate: Continuum (2008).

 

Who can become an All-Access member of Stargate Command?

While the pre-sale is for U.S. residents only, fans in the United States, United Kingdom, Germany, Canada, Australia and New Zealand will be able to purchase the All-Access Pass after the Stargate Command platform launches on September 20, 2017 via an in-app purchase through the Stargate Command mobile app, which will be available on their local app store. Fans in the United States will also be able to purchase an All-Access Pass on stargatecommand.co.

 

I’m in the United States. How do I get Stargate Command All-Access during the pre-sale?

Click here to sign-up and purchase your All-Access Pass.

 

When does my All-Access Pass begin?

Stargate All-Access begins when the Stargate Command platform launches on September 20, 2017.

 

When does my All-Access Pass end?

Your All-Access Pass ends on May 15, 2018 at 11:59 pm Pacific time.

 

What is the pre-sale exclusive?

An official Stargate Origins T-shirt will be available only to those who purchase the All-Access Pass during the pre-sale.

 

How many devices may I use in connection with my All-Access Pass?

You may stream content through your All-Access Pass on up to 3 devices over the entire access period.

 

What sizes are offered for T-shirts?

The T-shirt will be available in sizes S, M, L, XL, and XXL.

 

Will there be a different style for men and women?

The T-shirt is unisex. Only one design will be available.

 

Can I change the size of my order?

You can contact customer service to change your T-shirt size until September 23, 2017. At that time all orders will be final.

 

Can I purchase an All-Access Pass for a friend or family member?

Contact customer service at support@stargatecommand.co for assistance.

 

Can I receive the exclusive merchandise without subscription to a membership?

No, these T-shirts are exclusive for All-Access Pass holders purchasing as part of our pre-sale and will not be sold separately. 

 

When will my pre-sale exclusive T-shirt ship?

T-shirts will ship in October 2017.

 

Will I be charged sales tax?

No, the one-time fee for an All-Access Pass is inclusive of any applicable sales tax.

Payment Methods

 What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club payment cards.

 

When will I be charged?

You will be charged immediately on placing your order. Stargate Command launches on September 20, 2017.  T-shirts will ship in October 2017.

 

Can I get a refund?

Refunds are offered until September 23, 2017 to customers who purchase the All-Access Pass during the pre-sale. No other refunds. Please contact customer service to see if you are eligible for a refund.  If you ask for and receive a refund, you will no longer receive the exclusive T-shirt.  Please review our full payment terms here.

 

Can you email me a new receipt?

Yes, contact customer service to receive a new receipt via email.

 

Why was my payment declined?

Payments can be declined for a number of reasons. Please contact customer service for support.

Shipping

Where do you ship the pre-sale exclusive T-shirt?

We can ship to U.S. addresses only and we cannot ship to PO boxes.

 

Do you ship T-shirts internationally?

No. At this time we can only ship to U.S. addresses.

 

How will my T-shirt be shipped?

All T-shirts will be shipped via USPS.

 

When will my T-shirt arrive?

T-shirts will ship in October 2017.

 

Who do I contact if I need to make changes to my pre-sale order or have any other questions? 

Please contact customer service at support@stargatecommand.co.

 

Where can I track my shipment?

You will receive a shipping notification with tracking number via email when your T-shirt is shipped.

 

Can I have the T-shirt shipped to an address that isn’t my billing address?

Yes, just specify that during check-out.

 

Can I update my shipping address or T-shirt size before my T-shirt ships?

Customer service will be able to help you change your shipping address or T-shirt size any time before September 23, 2017.